Cancellation and Refund Policy
- Since all orders are customized as per the customer's requirement and are perishable in nature, refund on any cancellation is not possible on the same calender day or 12 hours from the time of delivery which ever is lower.
- It is required that a 24 hours / 1-day prior notice, which ever is higher if given for cancellation of regular cakes and 2-days prior notice be given for Large or Special Cakes. No charges will be levied for any cancellations with adequate notice.
- Cancellation of Order shall be mailed by the customer at firstname.lastname@example.org
with the Subject : " Cancellation Request" and specifying in the mail :
> Order ID
> Reasons for Cancellation
- Chill will issue a refund to the same card/account/medium through which you have made the payment in case of cancellation.
- All refunds shall be made within the period of 7-10 working days from the date of cancellation.
- It is entirely up to Chill’s discretion, to change,cancel, refund or otherwise offer any other option to the customer.